We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through e-mail, postal mail or by phone, please let us know by completing our Contact Form. Or, in the case of e-zines, simply click on the "Unsubscribe" link at the bottom of each mailing.By purchasing online, you may receive periodic mailings from us with information on new products and services or upcoming events. Again, you can unsubscribe from these at any time.
We provide a secure shopping environment. We appreciate your business and we respect and guard your privacy. In order to complete your order or to satisfy your request for information, you will be asked to provide certain personal information. Safeguards are in place to ensure the security and privacy of your information. These safeguards are detailed below."Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personal identification information, but they do enable us to provide features such as welcoming you back to our site using your name and storing items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.
You and your information are secure while shopping online. Our secure server software is among the best available today for safe commerce transactions. It encrypts all of your personal information, including credit card number, name and address so that unauthorized persons cannot access it over the Internet.
We use Clicshop e-commerce software to operate our site and collect order information from you. Only we have access to information provided by you through their secure server. The Clicshop system does store a Cookie containing your name and address information so that your browser will remember this information if you become disconnected from the Internet or if you should come back to our site for future purchases. You may disable this function by setting your browser to not accept cookies.
In order to be sure that information transferred between your browser and our server is secure, it is important to be aware of the security information available to you through your browser.Once you enter the Checkout process (when you're ready to purchase the items you have put into your Shopping Cart), your connection to our server becomes secure. To confirm this, look at the bottom of your browser window. If you see an unbroken key or a closed lock (depending upon your browser) you can be sure that your information is secure.
You can also ensure security by checking the URL line of your browser. When you enter the secure area of our site, the first characters of the site address will change from "http" to "https".
In several areas of our site, we ask you to provide information by filling out and submitting an online form. These areas include...
The information we collect is never used personally, rather it's used to improve our Web site (in the case of customer feedback), to mail out our opt-in e-zines or to notify consumers about updates to our Web site (in the case of subscription forms), and for special notices to our customers who purchase one or more products (in the case of successful orders through the Order Form).We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
The DoubleClick DART cookie is used by Google in the ads served on publisher websites displaying AdSense for content ads. When users visit an AdSense publisher's website and either view or click on an ad, a cookie may be dropped on that end user's browser. The data gathered from these cookies will be used to help AdSense publishers better serve and manage the ads on their site(s) and across the web.
DoubleClick’s ad-serving and search products utilize “non-personally identifiable information” -information that cannot identify a particular person. This type of information includes a user’s Internet Service Provider, a computer’s operating system and browser type, and a unique DoubleClick DART cookie ID.
The collection of personal information by businesses is governed by Canada’s Personal Information Protection and Electronic Documents Act. For details see http://www.privcom.gc.ca/information/guide_e.asp
We aggregate statistics about our online sales, traffic patterns, and related site information to reputable third-party vendors. We may share these with related third parties, but these general statistics never include any information about you (or anyone else) personally. We never provide your personal data to any third party. As a strict policy, we do not sell, trade, rent or otherwise share your e-mail address with any other company or third party.
We record IP addresses as a demographic part of our aggregate statistics (mentioned above). But we do not link this to your shopper information with the following exception: when you place an order using our online checkout process, we may correlate your IP address with your order in cases of fraudulent credit card use. In the case of a suspected fraudulent order, we may share this with the financial institution that issued the credit card with which an order was placed. We may also share this IP information with law enforcement authorities, if we determine use of the credit card was fraudulent. We also use IP addresses to help diagnose problems with our server computers, and to administer our Web site. Your IP address is used to help identify your browser and your shopping cart, but we do not know that "you" are "you."
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I've worked with Anna on several purchases, some quite grandiose in terms of scale, and I can easily say that not only was Anna incredibly helpful, but the depth and breadth of knowledge and professionalism she imparts is bar none when it comes to special needs.
Thank you for great customer support!
Mary Vono, Social Worker, Sunshine Haven, Whitinsville, MA
Wow, I am so impressed with your site, and all your products... finally!! All I have been searching for... I thank God for your site and products you carry -- all the products I have been struggling to get for my 12 yr old daughter in every subject you cover. Thank you!
Espy Miramontes, San Jose, California
"It is good to see people still care to take care of customers with the upmost attention and service."
" I wanted to let you know that I got the bracelets and they look great.."
Deborah Squires, Dorchester, Ontario
These pajamas have changed our lives! My special needs daughter turns 13 years old this month and now wakes up with uncompromised pull-ups. The back zip pj's also cut down on her skin picking. ..This clothing is so well made and works so well that I think you should look into Seeing if medical insurance would cover it.
Jennifer Johnson, Arkansas
Thank you very much Anna! You've gone above and beyond and been so very human through our entire transaction. I appreciate all you've done.
Julie Smith-Allen, Blairmore, Alberta